Home » FAQ » General Questions
MariTool's product quality is guaranteed to meet or exceed your expectations.
We ship worldwide
Same day shipping via UPS is available for in-stock items ordered Monday through Friday before 4:00pm CDT (excluding holidays and USPS orders).
Click here for details
MariTool Payment Options
General Questions
  1. How do I set up an account?

    Setting up an online account with MariTool is easy and takes less than 1 minute. Simply click the 'Login' link at the top of our website, then choose 'Create Your Account'. Fill in all required information and click 'Create'. You'll receive an email confirmation once your account has been successfully created.

  2. Do you accept CREDIT TERMS?

    MariTool does not offer terms. We do, however offer several convenient payment options which include all major credit cards (Visa, Mastercard, Amex, Discover), PayPal, Check or Money Order and Bank Wire Transfer.

  3. Do you have any distributors?

    No. MariTool believes in selling directly to the customer and not through distributors. This allows us to offer great customer service and affordable pricing on our products. We do not sell any products that we cannot service and offer technical support.

  4. Do you ship worldwide?

    Yes. MariTool offers several UPS International shipping options. 

  5. Do you offer discounts for resellers?

    No. Please refer to our Q/A regarding distributors.

  6. How will I know when my order ships?

    When your order ships we will send you a confirmation email along with a tracking number from your selected shipping method (UPS, USPS). UPS orders placed by 4pm central time Monday – Friday will ship the same day. This policy applies to all in stock items from orders placed during normal business hours and not on weekends or holidays. Due to an earlier carrier pickup, some USPS orders may require an additional business day for shipping. 

  7. Some items in my cart say 'call for stock status'. What does that mean?

    Call for stock status means that the requested quantity may not be available for the item in your cart. If this item is needed urgently we recommend you contact us to confirm stock and expected delivery date.

  8. Some items I am ordering are not in stock. Will my other items ship today?

    For domestic orders it is our policy to ship all in stock items same day (M-F). When your back ordered items become available we will ship them immediately to you via UPS Ground at no additional cost you.
    For international orders it is our policy to hold the entire order until all items are in stock and ready to ship. If in stock items are needed urgently we suggest placing two orders. One for in stock items and one for out of stock items.

  9. Some items in my cart say they drop ship direct from the manufacturer. Do I pay shipping twice?

    No. Even if you have items shipping from more than one location you will only pay shipping fees for your order once.

  10. Lost or damaged items?

    If your order is lost during shipping MariTool will file a claim with the shipper on your behalf, but cannot be held liable for the lost order. All orders are shipped with full insurance to cover your loss. If your order is damaged during shipping we highly recommend you notify the delivery agent (UPS or USPS) prior to accepting it. MariTool cannot be held liable for lost or damaged goods. When shipping your order we include insurance for this reason. Claims must be made by the recipient directly with the delivery agent.